Privacy Policy
Updated: November 13, 2024
SENTIO VR, developed by Solutionario, Inc., is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines our practices for the collection, use, and disclosure of personal information across our applications, website (https://www.sentiovr.com), its subdomains, and any future applications or services that may be introduced (collectively referred to as our “Service”).
As an ISO 27001-certified company, SENTIO VR adheres to globally recognized standards for information security, ensuring the confidentiality, integrity, and availability of your data. By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, storage, use, and sharing of your personal information as described herein.
Collection of Information
SENTIO VR collects both personal and non-personal information through our products, services, websites, third parties, and offline communications.
• Personal Information: This refers to data that identifies you as an individual and allows us to contact you online or offline, such as your name and email address.
• Non-Personal Information: This includes data that does not directly identify you as an individual, such as technical details (e.g., browser type, operating system, and navigation data).
We collect both personal and non-personal information when you create an account, log in, or submit a request.
Product Usage Data
We may collect data regarding your use of the SENTIO VR platform, including your IP address, location, browser type and version, operating system, and referral source. Additional product usage data may include the type and number of files uploaded, app access frequency, and usage patterns. Usage data is obtained from sources such as Google Analytics, Google Search Console, Intercom, Mixpanel, and Hubspot. This data is processed to analyze and improve our website and services and enhance your user experience.
Account Data
We may process information you provide when creating an account, such as your name and email address, sourced directly from you or your employer. This information is used to facilitate and improve communication with you.
Transaction Data
For transactions, including service purchases made via our website, we collect data such as contact and transaction details. This data is processed to fulfill services and maintain accurate transaction records.
Notification Data
We may collect information you provide to receive email notifications, product updates, and marketing communications.
Use of Information and Content
SENTIO VR may process your personal information for the following purposes:
• Service Delivery: To provide, activate, and support the products or services you have requested, including facilitating your account setup, profile creation, and content management.
• Customer Communication: To contact you with essential information related to your service, ensuring timely updates, notifications, and responses to inquiries.
• Product Registration and Support: To register your products, activate services, and provide customer support to address technical or account-related issues.
• Marketing and Product Information: With your consent, to send marketing communications and updates about SENTIO VR’s products, features, and offers that may be relevant to you.
• Personalization: To enhance and personalize your experience with SENTIO VR, including customizing content and user interactions within our website, applications, and services.
Security
SENTIO VR is committed to safeguarding your personal data through stringent security measures and practices aligned with industry standards. We have implemented robust protocols to prevent unauthorized access, accidental loss, misuse, or alteration of your data. Our information security framework ensures that only authorized SENTIO VR employees with a legitimate business need have access to personal information. Access controls, including multi-factor authentication and regular access reviews, are applied to maintain strict confidentiality.
Your personal data, including passwords, is encrypted both at rest and during transmission within SENTIO VR’s secure systems. We employ advanced encryption standards, network security, and endpoint protection measures to protect sensitive information from external threats. We strongly encourage users to set secure passwords that include a combination of letters, numbers, and special characters, and to avoid sharing their passwords with others. If you believe your password has been compromised, please notify us immediately at tech@sentiovr.com and update your password promptly.
Once your data is within our system, it is safeguarded by strict operational protocols, regular vulnerability assessments, and advanced security features designed to prevent unauthorized access.
Data Retention
SENTIO VR retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any applicable legal, accounting, or regulatory requirements.
Upon cancellation of your subscription, you and any authorized users associated with your account will retain access to your account and any shared content for the remaining period of the subscription term. Once this term concludes, access to your account and associated content will be terminated.
After the subscription term has ended, SENTIO VR may retain your account information and content in line with our data retention policies, unless a request for full deletion is submitted to tech@sentiovr.com. Upon receiving such a request, we will securely and permanently delete your personal data and content in accordance with our Media Disposal Policy and Data Retention Policy.
Privacy Policy updates
We reserve the right to change this Privacy Policy. We will post the most recent version of this Privacy Policy.
Contact Us
You can contact us via email at tech@sentiovr.com for any questions or suggestions regarding our privacy policy. We will take up your request on priority.